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When can I collect the key to my unit? |
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After Temporary Occupation Permit (TOP) is obtained, owners will be served with the Notice of Vacant Possession through their solicitors, notifying them of the payments in respect to the unit. Vacant Possession of the unit will only be given after payment, by way of cheque or cashier's order, has been cleared. Thereafter, owners are requested to contact the Handover Hotline to arrange for an appointment for keys collection, at least 3 working days in advance. Appointment is made on a first-come-first-served basis. Please refer to the Notice of Vacant Possession for full details. |
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What is the procedure for key collection? |
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On the appointed date and time, kindly proceed to the key collection venue at the development for the handover. Owners are requested to bring along a copy of the Notice of Vacant Possession and their NRIC or passport for verification. Owners will be presented with a handover kit, comprising:
- Residence Proximity Cards
- keys to the unit
- a Resident's Handbook, soft-copy in thumb drive (containing rules and essential information on the use of common facilities and services to promote harmonious living, etc)
- a User's Guide (containing useful maintenance tips, plans, operation manuals, warranties, etc)
The entire handover process will take approximately 30 minutes. Owners are reminded to be punctual to avoid any change to the appointed date and timing. |
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Can my relatives and friends collect the key on my behalf? |
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Yes, owners may authorise a representative to collect the keys on their behalf. Owners are to complete the Letter of Authority, the format of which will be enclosed in the Notice of Vacant Possession, and fax the completed form to our office at 6834 1385. On the day of appointment, the authorised representative will have to bring along the original copy of the Letter of Authority, copy of the Notice of Vacant Possession and authorised representative's NRIC or passport for the handover procedure. |
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Can I access the development freely after collection of keys to my unit? |
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Yes. However, for security purposes, owners are requested to produce their Residence Proximity Cards for verification when entering into the development. If owners are residing in the development and for vehicular access, owners may wish to register their vehicles with the Management Office to facilitate the ease of entry into the development. A copy of the Vehicle Registration Card must be given to the Management Office for their verification and record purposes.
For subsequent access, the Resident Card shall be used for verification purposes. |
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Is car parking in the development pre-allocated? |
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No, parking in the development is on a first-come-first-served basis for residents (owners/ tenants as occupiers). There shall be no reservation of car park lots. Only residents (owners/ tenants as occupiers) residing in the development are allowed to park in the development. |
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Do I need to obtain approval for renovation works in my unit? |
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Yes. Prior to the commencement of any renovation works, owners are to submit such requests to the Management Office at least 7 days in advance for approval, on prescribed application form obtainable from the Management Office. Copies of all relevant plans and approvals from the Qualified Persons or project consultants and relevant authorities, where applicable, must be submitted together with the application form. Owners shall place a deposit upon application, which will be refunded free of interest when all the terms and conditions stipulated in the application form have been complied with.
For any other further queries, you may contact the Management Office. |
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Can I install window grilles or grilles at the balcony? |
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Yes. You may install grilles to the window or at the balcony. However, to maintain consistency of the building façade, you are required to adhere to the approved design and specifications in the Resident's Handbook. |
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How do I apply for utilities and how long does it take for activation? |
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You may apply for utilities in person at Singapore Power or online at http://services.spservices.sg. It will take approximately 3 days for Singapore Power to activate the utilities. Thereafter, kindly contact City Gas at 1800-555 1661 to arrange an appointment for gas turn-on after the activation of the utilities account. |
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When can I start using the common facilities after TOP is obtained? |
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You may use the common facilities once you have collected the keys to your unit. The recreational and communal facilities are open for use upon presentation of Resident Card (or Residence Proximity Card prior to issuance of Resident Card). Facilities that require booking such as barbeque pits, Club Room, Screening Room, Games Room where applicable, can be made at the Management Office on prescribed application form. A refundable deposit and non-refundable fee are payable upon confirmation of booking. Fees payable and regulations on the usage are stated in the Resident's Handbook. |
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Can I use the common facilities if I have collected the keys to my unit, but have not moved into my unit yet? |
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Owners are free to make use of the common facilities once they have collected the keys to their units. The recreational and communal facilities are for the exclusive use of the residents and their guests. Once the unit is sold or tenanted, the right to use will be transferred to the new owners or tenants. |
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